leading teams, building relationships, and coaching toward success
Technical Services Manager, The New School, New York NY, 2018-Present
The New School is a private, non-profit university centered in Manhattan, New York City, comprising a world-renowned design school, liberal arts college, performing arts college, and graduate schools. I was brought on board as the Technical Services Manager where I serve as main technical lead and oversee the day-to-day operations of the Technical Services Office.
In 40% of my role, I manage a team of assistants and audio engineer employees, providing them with call times, meal breaks, and overall scheduling. Another 40% of my role is divided into partnering with Security, IT and Facilities so that we provide technical support for classrooms for the College of Performing Arts (which consists of the Mannes School of Music, the School of Drama, and the School of Jazz and Contemporary Music). 10% of my role is spent supervising concerts and special events, while the final 10% is in the category of wearing a variety of other miscellaneous hats.
Entertainment Technician, Carnival Cruise Line, Miami FL, 2013-2018
Carnival Cruise Line is one of ten cruise line brands owned by the world's largest cruise ship operator the American-British Carnival Corporation & plc. I was brought on board as the Entertainment Technician for consecutive six-month contracts. In my last year, I filled in as technical manager and supervised a team of 6 technicians of various disciplines (AV, LES, Lighting, Automation).
60% of my role involved client-facing interaction in a hotel environment where I connected with guests as their first point of contact, escalated customer issues to internal teams when necessary, and shared customer feedback and information with other team members in order to continuously improve the product and customer experience.
With over 2,000 live events supervised for audiences of more than 1,700 seats, 40% of my role involved technical troubleshooting and performing maintenance on electrical and electronic systems and serving as technical support (hardware and software) for an entire ship of +6,000 people including guests and crew members.