Technical Services Manager | Book Publisher
Founder, Bobbin Media, NY, 2018-Present
Bobbin helps professionals share their knowledge by turning their ideas into professionally published books.
We've created a simple, easy, and proven process that solves the three major problems that stop authors from publishing their book: time, expertise, and marketing.
You do what you love. We'll do the rest.
Technical Services Manager, The New School, New York NY, 2018-Present
The New School is a private non-profit university centered in Manhattan, New York City, comprising a world-renowned design school, liberal arts college, performing arts college, and graduate schools.
I was brought on board as the Technical Services Manager where I presently serve as main technical lead and head of audio. Primarily, I manage a team of student assistants and audio engineer employees. I also facilitate technical support for classrooms as well as attend technical rehearsals and performances, and supervise load-ins and run strikes for all concerts and events for the College of Performing Arts (which consists of the Mannes School of Music, the School of Drama, and the School of Jazz and Contemporary Music).
Entertainment Technician, Carnival Cruise Line, Miami FL, 2013-2018
Carnival Cruise Line is one of ten cruise line brands owned by the world's largest cruise ship operator the American-British Carnival Corporation & plc. I was brought on board as the Entertainment Technician for consecutive six-month contracts. In my last year, I filled in as technical manager and supervised a team of 6 technicians of various disciplines (AV, LES, Lighting, Automation).
With over 2,000 live shows mixed for audiences of more than 1,700 seats, 40% of my time was also divided into technical troubleshooting and performing maintenance on electrical and electronic systems and serving as technical support (hardware and software) for an entire ship of +6,000 people including guests and crew members.
60% of my time was divided into a client-facing role where I connected with guests as their first point of contact, escalated customer issues to internal teams when necessary, and shared customer feedback and information with other team members in order to continuously improve the product and customer experience.